FLEUR DE LUXURY — PRIVACY & RETURN POLICY

Effective Date: January 1st, 2026

This page explains our refund, replacement, and cancellation policies for floral purchases. For full details on how we collect, use, and protect personal information, please see our Privacy Policy page.

ALL SALES FINAL

Because floral products are perishable and often custom-made, returns are not accepted. All plant and flower sales are final and non-refundable once delivered, except where a refund is expressly required by law or where Fleur de Luxury fails to deliver as described under “Non-Delivery Due to Our Control” below.

QUALITY ISSUES

If there is a quality issue upon arrival, you must notify us within 24 hours of delivery by replying to your order confirmation email (or using our official contact method) and, if requested, provide a clear digital photo. If we confirm a quality issue, our remedy is replacement or redelivery (at no additional product cost) within a reasonable time, subject to availability. Refunds are not issued for quality claims where a replacement/redelivery remedy is offered.

FAILED DELIVERY / INCORRECT INFORMATION

If delivery fails due to incorrect or incomplete delivery information, lack of access codes, gated-entry issues, recipient unavailability, recipient refusal, facility refusal, or unsafe delivery conditions, the order is still considered prepared and attempted in good faith. Because flowers are perishable and custom-prepared, failed delivery does not automatically qualify for a refund. Redelivery may be offered at an additional fee, and may require redesign/rework charges if the arrangement must be remade due to time, temperature exposure, or condition.

NON-DELIVERY DUE TO OUR CONTROL

If we confirm that we were unable to deliver your order on the agreed delivery date due to reasons within our control and we cannot reasonably reschedule to your preference, you are entitled to a refund for the undelivered order (including delivery fees for the undelivered service), processed to the original payment method. If we are unable to deliver due to circumstances beyond our reasonable control, we may offer rescheduling, store credit, or other reasonable solutions; refunds in such cases are not guaranteed except as required by law.

FORCE MAJEURE

If delivery is delayed or prevented due to circumstances beyond our reasonable control (including governmental or municipal mandates, shutdowns, severe weather, road closures, emergencies, utility outages, civil disturbances, or third-party disruptions), refunds are not guaranteed except as required by law. In such cases, we may offer rescheduling, store credit, or other reasonable solutions depending on production status and costs already incurred. For full details, please refer to the Force Majeure section in our Terms of Service.

ORDER CHANGES & CANCELLATIONS

Changes are typically possible if requested two (2) business days or more before the delivery date, subject to availability and production status. Cancellation eligibility depends on timing and production status: full refunds may be available if cancellation is requested six (6) business days or more prior to delivery and the product has not entered production; if cancellation is requested between six (6) and three (3) business days prior to delivery, an administrative fee may be deducted; if cancellation is requested less than two (2) business days prior to delivery, no refund will be issued.

REFUSED DELIVERIES & DUPLICATE ORDERS

If the recipient refuses delivery, the order is considered fulfilled and no refund will be issued due to the perishable nature of the product. If you place duplicate orders and notify us promptly, we will refund the duplicate order only if the product has not entered design/production.

CONTACT

Email: fleurdeluxury1@gmail.com
Phone: 448 799 3693
Customer Service Hours: Mon–Fri 9:00 a.m.–6:00 p.m.; Sat 9:30 a.m.–2:00 p.m.; Sun Closed